Cooperation with retailers is an essential basis for the success of the PFERD brand. The continuation and development of this relationship is a crucial part of our long-term strategy.
The goal of this cooperation is to secure and even increase efficiency in the long term. Trusting cooperation, fair dialogue and a clear commitment to each other strengthen our relationship.
The long-term, trusting partnership that retailers have with the PFERD brand guarantees an optimum package of services for common customers from industry and trade.
PFERD services for retail at a glance
PFERD offers partners in retail an exclusive package of services which is geared towards success. PFERD partners stand out to our common customers in industry and trade with:
- The highest quality products
- Ideal consultation to find solutions for all applications
- Customer-oriented, uninterrupted service
- The fastest delivery capability
- The most economical price-performance ratio
- Advanced training
Consultancy services, such as on the improvement of ergonomics at work, are increasingly gaining importance. Meticulous problem analysis and the precise tuning of all process parameters form the foundation for a safe, economic and ergonomic working process.
PFERD sales representatives are your immediate points of contact. They will provide you with exclusive support in your local region. They will demonstrate the differences in performance for the tools available on the market. They will advise you on ideal inventory management. Sales representatives will communicate the performance strengths of PFERD tools to your employees and impart their expertise in application engineering.
To solve complex problems related to application and use, the sales representative is also supported by additional customer technical advisors and industry specialists.
Whether in the PFERD online shop, EDIFACT or nexMart – you are able to order PFERD tools at any time, wherever you are located. PFERD makes all the data required for your inventory management systems available to you in the desired format, including Proficl@ss and eCl@ss.
The central PFERD logistics centre was built at our production plant in Marienheide in 1991 and underwent an initial expansion in 1996. A second expansion to the “automatic tray warehouse” (ATL) followed in December 2004. After a year of construction, the third expansion in the “pallet high-bay warehouse” (PHL) was completed and integrated into logistics operations in July 2007.
Within 24 hours, the products are on their way to you. PFERD relies upon a global logistics network with its own warehouses, and upon the most capable partners worldwide. The complete range is in stock at all times.
The automated logistics centre guarantees quick and cost-effective electronic processing of orders. Upon request, the order confirmation, delivery note and invoice are provided electronically. PFERD is able to track the batch for all delivered tools and identify the production lot. All deliveries can be followed using “package tracking”.
In an age of progressive digitalization, it is more and more often the case that consumer products are purchased online. PFERD tools can be obtained through online marketplaces and retailers’ online shops. An important prerequisite for this takes the shape of the comprehensive and high-quality product information that we provide to our partners in keeping with the principle of PFERD data service.
PFERD makes all the product data required for your inventory management systems available to you in the desired format, including proficlass and eclass.
There is an individual photo for every single one of the 7,500 products sold by PFERD. One of our product and application videos is available for approximately one in six products.
PFERD offers additional informative material for all products in the form of tool catalogues, product brochures, application brochures and other informative flyers.
You will also find all the important information you require in order to select the most appropriate tool at your local retailer’s PFERD TOOL-CENTER. The PFERD TOOL-CENTER is a presentation system for sales promotion in retail.
PFERD offers several variants of PFERD TOOL-CENTER modules. Your personal sales representative will be happy to advise you on the various alternatives.
You can find further information here in the PFERD TOOL-CENTER brochure .
The PFERD TOOL-MOBIL is the mobile PFERD workshop for on-site tool consultation and demonstration. The PFERD TOOL-MOBIL team accompanies you on visits to your customers to solve application problems.
Professional tool demonstration
The PFERDTOOL-MOBIL always comes with an experienced, skilled demonstrator. They can adapt flexibly to your needs, provide you with technical advice, and can present a tailored demonstration programme in coordination with you. If you would also like to benefit from the PFERD TOOL-MOBIL for your sales activities, please talk to your PFERD sales representative.
PFERD regularly offers you the chance to benefit from sales promotions with a range of benefits for you and your customers alike. What’s more, PFERD also provides advertising materials for your retail spaces.
If you wish to arrange your own promotions as well, we are glad to offer our support. We will happily discuss the details with you in greater depth in this case.